FAQs

What makes your products premium?     

We are obsessed with researching the most popular travel products on the market and finding ways to improve them. Based on our research, we’ve found that so many products try to imitate the top 1-2 bestsellers, leaving consumers with very few innovative choices. During our extensive product development process we strive to offer products that are both unique and better than the competition. We select the most functional, highest-quality materials and have a rigorous quality control process to ensure our customers receive a premium product. 

What are the terms of your lifetime guarantee?

We individually test every HERO product in our Midwest, USA offices before shipping, to ensure each customer receives a top-notch product. We're so confident with the quality of our products that we offer a lifetime replacement guarantee. If anything ever goes wrong with a HERO product, we will send you a replacement absolutely free! 

To be eligible for a replacement, all we’ll need is your order number to verify your order.

Where are your products available for purchase?

Currently, we sell our products on our website and on Amazon. 

For any other questions, including product-specific questions email us at support@herotravelsupply.com

What is your return Policy? 

We offer a 30-day return policy. If you are not satisfied with your purchase, contact us at  support@herotravelsupply.com within 30 days of purchase to set up a return for a full refund.